What is Brazilian hair removal?

Brazilian hair removal is a professional treatment that removes all or most pubic hair from the bikini area using waxing or other techniques. At REBORN, this is performed by certified female therapists in a private, comfortable setting.

Where is REBORN Feminine Wellness located?

REBORN has two outlets in Malaysia: REBORN Setia Alam at 11-2 Jalan Setia Utama AT U13/AT, Setia Alam, 40170, Selangor, and REBORN Kuala Selangor at 5-1 Jalan Medan Niaga 2, 45000 Kuala Selangor, Selangor.

What services does REBORN offer?

REBORN offers Brazilian hair removal, facial treatments, postpartum care, intimate skincare rituals, body treatments, and feminine wellness services. All treatments are performed exclusively for women by female therapists.

Is REBORN suitable for first-time clients?

Yes. REBORN offers specially priced First Trial packages for new clients, making it easy to experience their premium feminine wellness services for the first time at a reduced introductory price.

What makes REBORN different from other beauty salons in Malaysia?

REBORN specialises exclusively in feminine wellness — a combination of intimate care, postpartum recovery, and women's wellbeing. Unlike general salons, every service, product, and ritual at REBORN is designed specifically for women's bodies and health.

Does REBORN sell feminine skincare products?

Yes. REBORN's product line includes the Feminine Wash, Brightening Serum, Firming Gel, and Feminine Mask — all formulated for intimate feminine skincare. Available online and in-store.

Privacy Policy

1. Introduction

REBORN Feminine Wellness ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and services.

This Privacy Policy applies to all visitors and users globally, and we comply with:

Personal Data Protection Act 2010 (PDPA) — Malaysia
General Data Protection Regulation (GDPR) — European Union
California Consumer Privacy Act (CCPA/CPRA) — USA
Australian Privacy Act 1988 & Australian Privacy Principles — Australia

Perfect Life Wellness Sdn Bhd (202001039611 / 1395932-U) is the data controller for all personal information collected through this website.

2. Information We Collect

2.1 Information You Provide Directly

Identity & Contact: Name, email address, phone number, date of birth, gender, mailing address
Appointment Data: Service preferences, appointment dates/times, health notes, skin conditions, treatment preferences
Payment Information: Billing address and payment method (processed securely via Stripe — we do not store full credit card numbers)
Communications: Messages through WhatsApp, email inquiries, and customer support conversations
Marketing Preferences: Newsletter subscriptions, language preferences, and promotional interests

2.2 Information Collected Automatically

Browsing Data: Pages visited, time on page, links clicked
Device Information: IP address, browser type, operating system, device type
Cookies & Tracking: Essential, analytics, marketing, and preference cookies
Location Data: Country/region inferred from IP address (not precise GPS)

2.3 Third-Party Information

Google Calendar: Event details and appointment confirmations
Google Analytics: Aggregated user behavior and traffic data
Gmail: Email address for confirmations and reminders
Stripe: Payment transaction records and billing information

3. How We Use Your Information

Essential Service Functions

Process and manage product orders and shipments
Schedule, confirm, and manage appointments
Send appointment reminders and follow-ups
Process payments and generate invoices
Provide customer support and handle complaints
Prevent fraud and enhance security

Marketing & Communication

Send promotional emails, SMS, and WhatsApp messages (only with your consent)
Personalize your shopping and browsing experience
Conduct surveys and gather feedback

Legal & Compliance

Comply with applicable laws and regulations
Fulfill tax and accounting obligations
Respond to legal requests or investigations
Protect our legal rights and prevent misuse

4. Legal Basis for Processing (GDPR — EU Users)

We process your personal data on the following legal bases:

Consent: For marketing communications and non-essential cookies
Contract Performance: To fulfill appointment and purchase obligations
Legal Obligation: To comply with tax, accounting, and data protection laws
Legitimate Interest: For website security, fraud prevention, and analytics
Vital Interest: For health and safety in appointment-related services

You may withdraw consent at any time by updating your preferences or contacting us directly.

6. Data Retention

Data Type	Retention Period	Reason
Appointment Records	3 years	Service history & complaints
Purchase / Order History	5–7 years	Tax, accounting, warranty
Customer Account	Active + 1 year	Service continuity & audit
Payment Information	7 years	Legal / tax compliance
Marketing Communications	Until unsubscribed	Ongoing consent
Website Analytics	26 months	Google Analytics default
Cookies	Session to 2 years	As per cookie type

After retention periods, data is securely deleted or anonymized. You can request deletion at any time (subject to legal obligations).

7. Your Rights

All Users

Right to Access — Request a copy of your personal data
Right to Correct — Update or correct inaccurate information
Right to Delete — Request deletion of your data
Right to Opt-Out — Unsubscribe from marketing communications
Right to Complain — Lodge complaints with your local data protection authority

GDPR Additional Rights (EU Users)

Right to Restriction — Restrict processing of your data
Right to Portability — Receive data in a portable format
Right to Object — Object to processing for legitimate interests

To exercise your rights, contact: admin@reborn.global

8. Security Measures

Encryption: TLS/SSL encryption for data in transit
Access Controls: Limited employee access to personal data on a need-to-know basis
Secure Payment Processing: PCI-DSS compliance via Stripe
Regular Security Audits: Periodic vulnerability assessments
Secure Backups: Encrypted regular data backups

No security system is completely impenetrable. While we take every precaution, we cannot guarantee absolute security.

9. Cookies & Tracking Technologies

Type	Purpose	Duration	Control
Essential	Session management, security	Session	Cannot be disabled
Analytics	Google Analytics, behavior tracking	26 months	Consent-based
Marketing	Remarketing, ad personalization	1–2 years	Consent-based
Preference	Language, theme settings	1 year	User-controlled

You can opt out of Google Analytics using the Google Analytics Opt-Out Browser Add-on.

10. International Data Transfers

Our services may involve transferring your data to servers in different countries. For EU users, we use Standard Contractual Clauses (SCCs) approved by the European Commission. All service providers are bound by data processing agreements.

11. Children's Privacy

REBORN services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete it promptly. Parents or guardians with concerns should contact admin@reborn.global.

12. Marketing & Communications Preferences

Email: Click "Unsubscribe" in any marketing email
SMS / WhatsApp: Reply "STOP" to opt out
Account Settings: Update notification preferences in your profile
Contact Us: Email admin@reborn.global

We will honor your preferences promptly. You will still receive transactional emails for confirmed orders and appointments.

13. California-Specific Disclosures (CCPA/CPRA)

California residents have the following additional rights:

Right to Know — Categories and specific pieces of personal information collected
Right to Delete — Request deletion (with limited exceptions)
Right to Correct — Correct inaccurate personal information
Right to Opt-Out — Opt out of data sales (we do not sell your data)
Right to Non-Discrimination — No penalties for exercising your rights

Under California Civil Code § 1798.83 ("Shine the Light"), California residents may request disclosure of third-party marketing sharing. Contact admin@reborn.global.

14. Australia — Privacy Act Compliance

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Australian residents can lodge complaints with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

APP 1 — Transparent management of personal information
APP 2 — Lawful and fair collection
APP 5 — Notification about collection and use
APP 6 — Disclosure limitations
APP 11 — Data security
APP 12–13 — Access and correction rights

15. Malaysia — PDPA Compliance

As a Malaysia-based business, we comply with the Personal Data Protection Act 2010 (PDPA). This includes obtaining proper consent, limiting data use to stated purposes, maintaining data accuracy, and allowing access and correction requests.

Malaysian residents may lodge complaints with the Personal Data Protection Commissioner (PDPC) at www.pdpc.gov.my.

16. Contact Us — Privacy Inquiries

REBORN Feminine Wellness

Perfect Life Wellness Sdn Bhd

Company Registration: 202001039611 (1395932-U)

Email: admin@reborn.global

We will respond to all privacy requests within 30 days as required by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or services. We will notify you of material changes via email or a prominent website notice, and update the "Last Updated" date at the top. Your continued use of our Services after changes constitutes acceptance of the updated policy.